Network troubleshooting

Network Troubleshooting monitors ASNs of mainstream carriers around the world, discovers network events in service distribution areas, and provides diagnostic tools for network link analysis to improve the efficiency of service network troubleshooting.

Our Advantage

Global Coverage

Global Coverage

Global ASN coverage for major carriers

Network Alerts

Network Alerts

Set up alerts for network metrics anomalies, with flexible subscription for services

Information Refinement

Information Refinement

Network failure event discovery to reduce user information acquisition costs

Efficient Diagnostics

Efficient Diagnostics

Efficient route analysis, user self-service diagnostics

Product Architecture Implementation

Product Architecture Implementation

Product Feature Preview

Global Network Events Overview
Carrier Network Quality Reports
Alarms and Events
Troubleshooting

Global Network Events Overview

Visualize the number of network events occurring in different cloud regions probing mainstream carrier ASN IPs.

Global Network Events Overview
Carrier Network Quality Reports

Carrier Network Quality Reports

Mainstream carrier ASN information list, intuitive display of the three major network performance indicators.

Alarms and Events

Detailed description of alarm content and view, consistent correlation between events and alarms.

Alarms and Events
Troubleshooting

Troubleshooting

User self-initiated troubleshooting, support for cloud plant availability zone selection, instant analysis and historical event correlation, comprehensive and detailed.

Customer Story

Global Network Speed Test

Indonesia's geography causes varying network latency, with over 100ms delay in the eastern regions when using Singaporean cloud services. After research, a customized IP sample was provided. Following testing, an Indonesian bare-metal plus edge network solution was adopted to enhance player experience.

Case Detail
A Large-Scale MMORPG Game

Through five rounds of network speed testing, the coverage quality of the three major cloud services in North America, Western Europe, and Eastern Europe is compared, while also analyzing the performance and cost of each model. Based on this, an optimal deployment plan that balances quality and cost is proposed to meet business requirements.

Case Detail
A large shooting competitive game

A shooting competitive FPS game, which adopts the global hall+battle suit architecture, has high requirements for network quality, and the client to server delay is less than 80ms. However, due to the complex overseas network conditions, there is a lack of effective means to obtain the network delay from different regions and operators to the server.

Case Detail
Game Fabric high quality, low latency network

A well-known game development studio is committed to developing high-quality games and enjoys a good reputation in the game industry. The studio's game works cover many types of games, including action adventure, role playing, shooting, etc. They pay attention to the story of the game, screen performance and play method innovation, and strive to bring unique and unforgettable game experience to players. As the number one project in 2024, the research and development of Moba shooting games is expected to be launched in more than 60 regions worldwide. To ensure that players get the best experience, they need a network with low latency and high stability.

Case Detail
Edge Computing

A large multiplayer online first person shooting game has been released and operated steadily worldwide for several years. The game itself has high requirements for network quality delay. The client server delay is higher than 80ms, which affects the player experience. The optimal situation is 50ms. The original game battle clothes are mainly deployed on the public cloud, with high cost.

Case Detail
Edge Load Balancer

A large game deploys a large number of game servers in the bare metal machine room of OIT, and the server will generate a large number of real-time data and game logs. To this end, the business needs to deploy multiple database instances and log server instances to handle a large number of concurrent accesses. The business side hopes that OIT can provide intranet load balancing services.

Case Detail
Edge Network Acceleration

A component service team provides in game real-time communication services for multiple large games. This service has high requirements for network quality delay.

Case Detail

FAQ

Q:How are alarms and events defined in network troubleshooting?
A:Alarm is a multi-dimensional threshold setting for network performance indicators such as delay, packet loss and jitter. When the threshold is reached, the alarm is triggered; Events are network performance fluctuations that may have a greater impact on services. They are formed by rule aggregation based on high-level L1 and L2 alarms.
Q:How is fault diagnosis realized?
Q:What functions does the monitoring report and alarm configuration in network troubleshooting support?